Director of Operations

Director of Operations

Pittsburgh, PA, USA

Full-time

Job-Category: Executive & Hotel Management

Job Type: Permanent

Job Schedule: Full-Time

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You:

Competitive salary and flexible benefit plans

Opportunity for commissions

Employee rates at Luxe Accor properties in North and Central America

Learning programs through our Academies

Opportunity to develop your talent and grow within our property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

Job Description

What You Will Be Doing:

Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)

Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists

Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.

Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan

Provide coaching; leadership development; and goal setting with hotel department heads

Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein

Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved

Play a lead role in yield management for Rooms, Food & Beverage and Spa

Be a key player in redevelopment and capital projects from an operations viewpoint

Ensure the implementation and delivery of all Fairmont Standards

Handle all guest concerns and ensure effective follow up thereof

Assist in Labor Management and the maintenance of productivity levels

Follow up on all guest comments, responding to any guest complaints or requests

Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)

Provide active leadership role in the culture of Health and Safety and accident prevention

Act as hotel champion and culture leader in hotel committees

Oversee services rendered to The Residences (condo board association).

Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team

Play a key role and lead change management for Rooms and Food & Beverage initiatives

Assume the responsibilities of the General Manager in his/her absence

Qualifications

Your Skills and Qualifications:

Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience

Clear knowledge of budget planning & execution

Post secondary diploma/degree in hospitality an asset

Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results

Exceptional interpersonal and guest relations skills

Proven team-leader with outstanding motivational skills and coaching ability

Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions

Comfortable working evenings, weekends, holidays and various schedules

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant walking and standing during shift

May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS