Customer Success Representative - Industrial Tooling Distribution

ABOUT US

At Techni-Tool, a premier CNC Machining and Industrial Tooling Distributor, we blend innovation with excellence. Our team is expanding, and we’re seeking passionate, result-driven professionals to join us in redefining industry standards.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

Monitor ALL open purchase orders and sales orders

Continuous contact with Vendors/Suppliers to ensure that orders are shipped and/or received in a timely manner

Maintain communication with Customers and Sales personnel with updates on item delivery status.

Timely notification of Customers/Vendors and Company personnel if critical shipments are late

Work with Vendors and Customers to solve any issues that would delay shipments and deliveries

Work with our warehouse and vendors to ensure that all items are delivered and free of defects.

Manage updates and notes in ERP system for outstanding orders.

Prioritize Red (Critical) orders with expediency for delivery to customers/warehouse

Monitor and respond to incoming customer and vendor calls and e-mails

Customer quote processing and follow-up

Customer order entry

Manage customer order report and VMI ordering

Verify and monitor purchase and sales orders including expediting and tracking orders

Print pick tickets and customer order acknowledgements

Assist in Customer returns or refurbishment

Interact with vendors regarding products and pricing

Negotiate with vendors and customers on pricing

THE INDIVIDUAL WE SEEK

Trustworthy & Reliable: Uphold our value of 'Lead with Trust', ensuring dependability in every customer interaction and operation.

Customer-Centric: Be the epitome of 'Customer First', where every decision and action taken prioritizes customer satisfaction and success.

Proactive Innovator: An unwavering spirit that seeks to 'Embrace Innovation', improving operations and customer experiences.

Collaborative Spirit: Engage in 'Long-term Partnerships', both with our customers and internal teams, fostering an environment of mutual growth.

Lifelong Learner: Assimilate our principle of 'Continuous Learning', perpetually seeking knowledge and insights to propel personal and organizational growth.

YOUR QUALIFICATIONS

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Experience in Industrial Distribution, CNC Machining, Inside Sales in related field/industry preferred.

Proficiency in Microsoft Office Suite required.

ERP System experience preferred.

GROWTH AND DEVELOPMENT

Thrive in our ‘People Over Profit’ culture, where your growth is our priority.

Explore diverse career paths within Techni-Tool, with support for cross-departmental advancement.

OUR COMMITMENT TO INCLUSIVITY

Techni-Tool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Reasonable accommodation is available to ensure individuals with disabilities can excel in their roles.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Quarterly Performance Rewards

Experience level: 1 year

Shift: Day shift

Job Type: Full Time

Pay: $50,000.00 - $55,000.00 per year

Weekly day range: Monday to Friday

Work setting: In-person / Office

Education: High school or equivalent (Required)

Experience: related field/industry: 1 year (Preferred)

Work Location: In person