Service Desk Technician

Insight Global is seeking a direct hire IT Service Desk Tech for a client that can sit in either Atlanta or Miami. This person will be helping to support 400 internal employees (not all are computer users) and be part of a greater IT team out of the UK. ATL - Hybrid schedule, MON, WED, THURS onsite MIAMI- Need bilingual and onsite everyday You will: - Take receipt of tickets logged in the ITSM toolset and action them appropriately. - Where possible, action incidents or requests recorded in ITSM toolset from other business regions. - Deliver IT services in a robust manner as measured against Service Level Agreement's (SLA) and Key Performance Indicators (KPI). - Maintain a high degree of customer service for all support queries.

REQUIRED SKILLS AND EXPERIENCE

- Hands on experience with Active directory, windows 10, office 365, citrix, network fundamentals

- Degree in IT related field

- Microsoft operating systems and Office 365 applications.

· Intune, Windows Server, and Active Directory.

· VMWare and unified communications.

· Citrix

· Understanding of Wide Area Network (WAN) and Local Area Network (LAN) environments.

NICE TO HAVE SKILLS AND EXPERIENCE

- Experience in production environment (PLC, lines, etc.)

- Certification in Microsoft technologies beneficial.

- ITIL Foundation Certificate V3.

- Microsoft Dynamics skills or experience of other CRM systems.