Store Manager

Job Title: Store Manager

Reports To: General Manager

Direct Reports: FT Sales, PT sales/ stock

Principal Accountabilities:

● Lead store teams to achieve / exceed Retail Net Sales Plans through training and coaching.

● Create an outstanding service/ customer experience culture.

● Lead and drive the VIP and Client Outreach efforts Daily/ Weekly/ Monthly

● Be a Ramy Brook in store Brand Ambassador

● Provide feedback to the team to ensure they are meeting KPI goals and improving on their skills.

● Keep the store compliant with all company policies.

● Lead/ Manage/ Train on all store policies and procedures – FOH and BOH

● Recruit train and develop a high-performing team year-round, ensuring a continuous pipeline of qualified candidates. Maintain a strong talent bench to ensure the store operates smoothly, even during off-seasons.

● Complete weekly and monthly reports, incorporating both quantitative data and qualitative insights (soft data) that are not captured in standard reporting, to provide a comprehensive overview of store performance and opportunities for improvement.

● Partner with Marketing on planning and execution of all Events

● Work closely with the Visual Director on Weekly / Monthly Floor sets.

Responsibilities:

● Execute business plans to achieve and exceed monthly sales plans.

● Create an environment focused on excellent customer experience.

● Communicate with General Manager and corporate partners weekly on state of the business / needs in Weekly Recap

● Ensure stock levels are healthy and monitor based on business needs; Biweekly OTB review.

● Work with VIP clients and manage clienteling efforts.

● Partner with PR and Marketing to plan weekly/ monthly in Store Events

● Adhere to and work on further developing all store operation policies and procedures.

● Suggest and work on ways to drive sales (plan events, make merchandise changes)

● Maintain Visual and Floor Merchandising standards.

● Maintain organized BOH, partner weekly with Logistics.

● Submit weekly reorder requests to General Manager

● Track Inventory/ LP

Required Skills:

● At least 4-6 years of management experience in the retail industry with a proven history of successfully managing a store team.

● Desire to inspire others and lead a culture of customer service champions; results oriented and sales driven.

● Expertise in store operations and logistics

● Training, coaching, recruiting, planning, organizational, and performance management skills; team player ● Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity