Help Desk Tech

Well-Known Fashion Brand looking for a Freelance/Temp to Hire IT Help Desk Technician.

Role:

Help Desk Tech

Pay: $27-$32/hr (based on experience)

Location:

Fully Onsite- This person will have some days reporting to Culver City and some days reporting to Vernon "as needed." Mon- Friday

Start/End: 3-4 Rounds of interviews- including an onsite panel interview

Potential for Temp to Hire for right candidate

About the Role:

We’re seeking a motivated, hands-on, and customer-oriented Helpdesk Technician to serve as the primary point of contact for all corporate and retail employees. This highly visible role requires someone who is collaborative, proactive, dependable, and technically skilled. The ideal candidate is self-sufficient, eager to assist, and comfortable managing tasks with minimal direction.

Key Responsibilities:

Serve as the main point of contact for all technical support needs across the organization.

Provide excellent customer service, offering both on-site and remote support to employees at all levels.

Troubleshoot issues involving Mac, Windows, and iOS devices, printers, and other office hardware.

Support and maintain Google Workspace, including troubleshooting, user management, and daily support.

Manage employee onboarding and offboarding, including account setup, access control, and documentation.

Create and maintain clear technical documentation and process instructions.

Gain a working knowledge of interdepartmental workflows and identify opportunities for process improvement.

Requirements:

3+ years of relevant experience in a Helpdesk or IT support role.

Proven experience supporting Mac, Windows, and Google Workspace environments.

Ability to communicate technical issues clearly to non-technical users.

Familiarity with DaaS tools (e.g., JumpCloud) and managing user/group permissions.

Solid time management and multitasking skills.

Basic understanding of networking principles.

Strong interpersonal skills and a commitment to providing outstanding customer service.

If you are interested, please respond with your updated resume