Process Analyst

Job Summary:

Our client is seeking Process Analyst to join their team! This position is located in Richmond, Virginia.

Duties:

Process debit card requests, including ordering new cards, initiating stop payments, and resolving transaction exceptions with accuracy and attention to detail

Work efficiently in a fast-paced, queue-based environment with a target case resolution time of approximately four minutes per case

Support the team in meeting key performance indicators and maintaining service level agreements

Collaborate with team members to ensure consistency, accuracy, and continuous improvement in back-office processing workflows

Participate in initial classroom-style training and receive ongoing mentorship from experienced team members to ensure success in the role

Desired Skills/Experience:

2+ years of relevant experience in an operations, administrative, or back-office support role

Highly proficient with computers and digital tools, particularly Google Workspace applications

Comfortable navigating spreadsheets in Google Sheets or Microsoft Excel, including data entry and basic functions

Able to thrive in a repetitive, high-volume work environment while maintaining accuracy and attention to detail

Strong communication skills, both verbal and written, with the ability to collaborate effectively via Slack and other internal communication channels

Benefits:

Medical, Dental, & Vision Insurance Plans

Employee-Owned Profit Sharing (ESOP)

401K offered

The approximate pay range for this position is between $14.00 and $20.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.