Desktop Support Technician

Job Description

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:

Microsoft Client OS (Win10, 11)

Active Directory & it's services, DHCP, DNS

Print and File share services

Hardware Break-fix

Patch Management

Detailed Job Description

Possess 5+ years of relevant experience.

Experience with Microsoft desktop operating systems and Windows application deployment, configuration and management

Windows Client Administration

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Identify, log and resolve technical problems with software applications or network systems

Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.

Where required, administer and resolve issues with associated end-user workstation network software products.

Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

Ensure that work is carried out within agreed service levels and by department guidelines

Maintain client databases with up-to-date solutions and a clear record of activities

Explain and document technical issues in a clear way to clients

Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

Develop in-depth technical knowledge and domain expertise within End User Computing technologies

Proactive and passionate in the End User Computing world, with strong interpersonal skills and excellent time management skills

Strong capabilities in Windows 10,11 support, migration, & Deployment.

If necessary, liaise with third-party support and PC equipment vendors.

Perform related duties consistent with the scope and intent of the position.

Hands-on Experience: End-to-End Desktop/Laptop life cycle management.

Experience and desire to work in a Global delivery environment

Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

ITIL V3Company Description

We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Full-time