IT/Desktop Support Technician

Job Description

Salary:

Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as anIT/Desktop Support Technician. We are proud to serve independent pharmacies nationwide with our top-of-the-line software, and this role is crucial in the accompanying top-of-the-line service. Our IT/Desktop Support Technicians serve our external customers throughout the day, providing primarily remote support and virtual guidance to our customers as called upon.

We are seeking an individual experienced in configuring, troubleshooting, and supporting servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc. This individual should also have experience monitoring network security for compliance with URAC, HIPAA, and PCI requirements. Liberty Software takes great pride in its client relations and support and expects itsIT/Desktop Support Techniciansnot only to have the necessary technical skills, but excellent customer service and communication skills as well.

This is a fully in-person position working out of our Southlake, TX office.

**Please note: No employment sponsorship opportunities (H1B, etc.) are available for this position.

Job responsibilities include (but are not necessarily limited to):

Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions

Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems

Administer LANs according to TCP/IP networking protocols

Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties

Anticipate communication and networking problems and implement preventive measures

Position reports to office in Grapevine, Texas

Position Qualifications:

Bachelors Degree in Computer Engineering or related field, and at least two years of experience in an IT support role, or equivalent combination of education and experience

Excellent understanding of computer networking and proven knowledge of TCP/IP

Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)

Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred

Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs

Why work at Liberty Software? Our benefits start Day 1 and include...

100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost

Option to enroll immediate family members available with Liberty contributing 50% of monthly premium

Fully vested 401K matching on a pre- or post-tax basis

Liberty-paid HSA contributions every paycheck

Generous PTO plan and paid holidays

Annual tuition reimbursement program and professional certification courses available

Adoption expense reimbursement program

Dependent Care FSA availability providing tax savings for qualifying child care expenses

Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP

Fully-stocked breakroom

...and much more! Learn more about us atlibertysoftware.com!

#ZR #IDCompany Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.

At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.

Full-time