Senior Network Engineer

Job Description

SOS Technology Group Senior Engineer (Hybrid Workplace)

Objective and Purpose:

The successful candidate will interface with our clients and collaborate with other internal team members to resolve IT issues. This position requires a skilled individual who possesses outstanding communication andorganizational skills, and who thrives in a fast-paced environment. Position reports directly to the Help Desk Manager.

Functions:

Act as an escalation point for Tier 2 Support Technicians

Provide assistance to Tier 2 Support Techs, when necessary

Research and resolve complex issues requiring detailed systems and applications knowledge

Configure and install deployed systems, as needed.

Interface with customers regarding vendors equipment and software to resolve customer concerns

Assist in the development of procedures and training materials to train users in the proper use of hardware or software.

Create and maintain knowledge base articles to foster customer self-help tools available on-line.

Additional duties as assigned

Typical Work Expectations:

Configure, assess and resolve Windows Hyper V and Vmware Environments

Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall

Troubleshooting complex software related issues impacting performance of end users

Troubleshooting and solving server and network device issues

Executing Assigned Projects in conjunction with Software, Desktop, Server Migrations, Installations and Upgrades

Requirements:

Outstanding organizational and time management skills

Excellent interpersonal and communication skills both written and verbally

Ability to comfortably and energetically present solutions to clients and SOS Staff by phone, chat, email or in-person

Capable of multitasking within a fast-paced environment

Dedicated to values of team building and camaraderie

Committed to assigned tasks and eager to accomplish goals until completion

Expectations:

This position is primarily office location based. May require travel around the local Baltimore area

Candidates must have reliable transportation.

Willingness to work extended weekday and weekend hours,as needed

Qualifications:

Knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, and how they function in a network environment.

Understanding of Windows Active Directory, Email, and Microsoft Office Suite (Outlook, Word, Excel).

Knowledge and Familiarity with networking hardware and software (Routers, Access Points, and Switches).

Knowledge of Desktop Operating Systems, Windows 7, Windows 8, Windows 10, and Windows 11

Knowledge of Server Operating Systems, Windows Server 2008/2012/2016/2019

Knowledge of Azure Active Directory and Virtual Environments

Demonstrated Technical Support Experience

Full-time