White Glove Desktop/AV Support

Job Description

Job Responsibilities:

· MS Teams Rooms experience required

· Basic understanding and using desktop operation systems (Windows 10, Windows 11)

· Microsoft Windows 10 and 11 (Install, configure and trouble shoot)

· White Glove, VIP Support

· Basic operation skill set of AV solution or conference room experience.

· Working knowledge of wireless and VPN technologies, TCP/IP addressing

· Troubleshooting network load and bandwidth issues related to video conference/webcasting

· Working knowledge of various printers (installation and configuration)

Qualifications:

· 2-3 years of experience in conference room support

· MS Teams Room (MTR) experience required

Excellent grasp of the English Language

Ability to communicate information to appropriate persons

Excellent customer service skills

Enthusiasm

Attention to detail

Communicates easily with non-technical individuals

Ability to work in a team environment

Must have effective interpersonal skills

Ability to prioritize all tasks, projects, job duties

Ability to utilize time management skills and able to multitask

Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff

Ability to provide problem-solving solutions over the phone and through email

Ability to lift up to 50 lbs.Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Provide an exceptional client experience

Deliver on our commitments

Build trust by thinking and acting with integrity

Create an environment that inspires innovation

Full-time