Desktop Support Specialist

Job Description

Title: Desktop Support Specialist

Client: Virginia Information Technology Agency

Location: Richmond, VA

Note: This is an On-site Role.

Job Description:

This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues.

The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.

Required Skills:

Working knowledge of and experience with Windows 10 and Windows 11 operating systems

Recent experience in a full-time Help Desk/Technical Support position

Experience and proficiency using an Endpoint Management System

Experience and proficiency using a Workstation Imaging Solution

Experience and proficiency using a Service Management Ticketing System

Experience and proficiency with Microsoft Office 365 applications

Proven analytical and problem-solving abilities

Excellent verbal and written communication skills

Ability to work independently with minimal direction and as a team

Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service

Experience with PowerShell scripting and/or SQL reporting

Experience with Symantec’s Altiris and/or Microsoft InTune

Experience with Ivanti Service Desk

Experience with Microsoft Deployment Toolkit

Experience with Active DirectoryCompany Description

Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cognos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.