Managed Fleet Assistant Branch Manager

Job Description

A Day in the Life:

The Managed Fleet Assistant Branch Manager supervises the overall operations of Hertz’s Managed Fleet to ensure productivity and profitability of the branch as well as customer satisfaction. ABM is responsible for managing all aspects of transporters that are employed to drive a Hertz vehicle on the shared mobility platform. This will involve preparing reports including profit and loss statements, budgets, operating reviews and audits.

Wage: $20.50/hour

What You’ll Do:

Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc.). Oversee daily TNC Managed Fleet operations at the location, ensuring each meets key performance metrics for efficiency, compliance, safety, and customer satisfaction.

Manages all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitors daily workflows to address issues promptly and ensure smooth operations.

Tracks and analyzes key performance indicators (KPIs) such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction. Ensures compliance with company policies, safety regulations, and local laws, taking corrective action where necessary.

Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.

Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics.

Ensure adherence to Hertz’s safety standards and local regulations using telematics, cameras, and safety scorecards

Communicate consistently and frequently with branch manager

Maintaining branch cleanliness

Follow Hertz policies and procedures daily

What We’re Looking For:

1-2 years customer service experience in a related industry

Prior Management experience in Sales and customer service

Associate's degree in business, preferred

Moderate in Excel and Microsoft Office

Ability to collaborate with internal and external stakeholders across multiple functions and locations

Ability to influence

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, customer service focused with ability to make decisions and help solve problems

Ability to drive process and organizational change.

Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organization, time management, delegation, and prioritization skills.

Courageous leadership and accountability.

Line management, and previous sales experience is a plus.

Must have a valid driver's license and excellent driving record

Ability to drive multiple types of vehicles (automatic)

Maintain a professional appearance in accordance with company standards

Ability to read and understand driving directions and maps

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Full-time