IT Desktop Support Technician

Job Description

BCforward is currently seeking a highly motivated IT Desktop Support Technician in Bothell, WA.

Position Title: IT Desktop Support Technician

Location: Bothell, WA, 98011

Anticipated Start Date: 06-16-2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract to hire position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $24.00/hr to $26.00/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Essential Job Functions:

• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

• Documents all pertinent user information and the nature of problem reported with accuracy.

• Records all inventory transactions accurately to maintain service and inventory part accuracy.

• Assists in investigating and resolving complex installations and maintenance matters.

• Instructs customers in the operation and maintenance of systems and equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis on system issue trends and solutions.

Basic Qualifications:

• High school diploma or G.E.D.

• Five or more years of field support experience.

• Experience working with corporate hardware, software and equipment.

• Able to lift 45 pounds.

• Able to work in the USA.

Other Qualifications:

• Deep understanding of computer hardware and software components.

• Experience navigating technical issues with a high level of customer service and empathy.

• Excellent verbal and written communication with the ability to tailor communication style to different audiences.

• Experience working in a dynamic, fast-paced environment.

• Shown success in team environments demonstrating shared responsibility and accountability.

• Strong analytical and problem solving ability.

• Good time management and organizational skills.

Work Environment:

• Office environment.

• Dress code: Business casual.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.