Retail Store Manager

Job Description

Made Local Marketplace is a community-driven retail space currently located in Montgomery Village, Santa Rosa and opening a second location soon in the heart of Novato dedicated to showcasing the talent and creativity of local artisans, makers, and small businesses. We believe in the power of supporting local—every product in our store is thoughtfully sourced from the North Bay, with a strong emphasis on craftsmanship, sustainability, and originality. More than just a store, Made Local Marketplace is a hub for connection and an incubator for small local makers. Our mission is to create a warm and welcoming environment where customers return not just for the quality of our goods, but for the relationships we build. We take pride in fostering a sense of community by supporting local entrepreneurs and offering our customers a curated selection of handmade, small-batch, and locally inspired items—from gifts and home goods to art, apparel, and specialty foods.

We are seeking a community-minded, results-driven Retail Manager to lead our new store opening in Downtown Novato. We’re looking for someone who values local connections and understands the power of exceptional customer service in building long-term customer relationships. The ideal candidate has a strong background in retail operations and leadership, with a passion for supporting the local community and creating a welcoming environment for repeat customers. This is a full-time, on-site role and the ideal candidate with be currently based in Novato with Marin County roots/background. The Retail Store Manager will be responsible for overseeing day-to-day store operations, managing staff/liaising with the owner and makers, ensuring customer satisfaction, and maintaining the store's appearance. The role includes managing inventory, implementing retail loss prevention strategies, and handling customer inquiries and complaints. The Retail Store Manager will also be responsible for achieving sales targets and fostering a positive store environment.

Full-time