Customer Support Assistant

Company Description

About Us

At Bela Brand Bat, we are committed to creating outstanding customer experiences while fostering a professional and welcoming work environment. Our team values dedication, strong communication, and continuous growth. We are currently seeking a motivated and detail-oriented individual to join our front office team in Columbus, OH.

Job Description

Job Description

We are seeking a dedicated Customer Support Assistant to join our team in Columbus, OH. The ideal candidate will provide high-quality support to our customers, resolve inquiries efficiently, and maintain a positive client experience. This is an excellent opportunity for someone with strong communication and organizational skills who thrives in a customer-focused environment.

Responsibilities

Respond to customer inquiries via phone, email, and other communication channels

Resolve product or service issues promptly and professionally

Maintain accurate customer records and documentation

Assist with order processing and status updates

Follow up with customers to ensure satisfaction

Collaborate with internal departments to solve customer concerns

Provide feedback to improve service processes

Qualifications

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred

Previous experience in customer service or administrative support is a plus

Strong verbal and written communication skills

Ability to multitask and prioritize in a fast-paced environment

Proficient in Microsoft Office Suite and general computer systems

Professional, friendly, and solution-oriented attitude

Additional Information

Benefits

Competitive salary ($41,000 – $46,000 per year)

Growth opportunities within the company

Skill development and training support

Supportive and team-oriented work environment

Full-time, stable position with structured schedule