Data Entry Customer Service

Company Description

About Us:

Chats Cloud Cover is a growing communications and customer experience company based in Columbus, OH. We specialize in providing innovative and reliable support solutions tailored to meet the needs of modern businesses. Our team is committed to excellence, efficiency, and meaningful client interactions. We believe in fostering a collaborative environment where our employees are empowered to develop their talents and grow professionally.

Job Description

Job Description

We are currently seeking a detail-oriented and customer-focused Data Entry Customer Service Representative to join our team in Columbus, OH. This role combines accurate data entry with effective customer support, ensuring a smooth and professional experience for our clients and partners.

Responsibilities

Enter and update customer data into internal systems with high accuracy

Respond to customer inquiries via phone and email in a professional manner

Verify account information and correct data inconsistencies

Maintain confidentiality of sensitive customer and company data

Provide basic technical assistance or escalate as needed

Collaborate with team members to resolve issues efficiently

Track customer interactions and prepare reports when required

Qualifications

Qualifications

High school diploma or equivalent; associate degree preferred

Proven experience in data entry or customer service

Excellent typing speed and accuracy

Strong communication and interpersonal skills

Ability to multitask and manage time effectively

Proficient in Microsoft Office and basic data systems

Reliable, punctual, and highly organized

Additional Information

Benefits

Competitive salary: $43,000 – $46,000 per year

Opportunities for professional growth and advancement

Supportive and team-oriented work environment

Skill development and on-the-job training

Full-time position with stable working hours

Located in Columbus, OH with convenient access