Business Solutions Analyst (Onsite)

The Business Solutions Analyst serves as a technology expert for assigned enterprise lending applications to assist business units with development and ongoing support. They promote and facilitate communication and collaboration between and among department and users to maximize efficient and effective use of information technology in pursuit of Credit Union goals and objectives. This role will support the department’s strategic goals from a system perspective.

This position is responsible for planning, designing, developing, testing and launching efficient lending systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems’ requirements. It also includes business process management responsibilities. This position applies proven communication, analytical, and problem-solving skills to help maximize the benefit of department system investments. They also interface with internal and external resources to ensure successful completion, installation, and implementation in accordance with business requirements.

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What’s In It For You:Competitive pay, 401k matching, mortgage and auto discounts.9-27 days of PTO per year (based on tenure) and 10 paid holidays.Affordable medical, dental, vision health plans, and Flexible Spending Account.Employee Assistance Program with a variety of services.Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.Culture of excellence and continuous improvement.We strive to be the best place you’ve ever worked!

Responsibilities

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and Credit Union policies and procedures.

Ensure all data and lending systems operate effectively and efficiently in a safe and secure environment. This position is critical in assuring that value is delivered.

Review, management, and implementation of all system hotfixes and upgrades

Communication with management and department staff on system upgrades including release notes

Ongoing contact with vendors and LOS provider on future updates and enhancements

Financial services industry knowledge (prefer lending) and understanding of the business environment and trends as well as specific issues related to job responsibilities, this is accomplished through self-study, system alerts and training, formal and informal education

Investigates current system design workflow and determines if enhancements are available

Troubleshoots global system issues, assists staff with individual system issues

Reviews system for investor specific enhancements and opportunities for direct workflow to a third party vendor

Facilitates the review and implementation of using a third party vendor

Superior level of attention to detail and ensures accuracy of department activities

Creates and manages reports for department including but not limited to tracking service level agreements and other key performance indicators (KPI’s)

Ensures system is operating to manage compliance alerts for the appropriate user roles

Possess exceptional collaborative skills internally with branch/departmental staff as well as cross functionality with various departments to problem solve and advance ideas and innovation

Gather and analyze data in support of business cases, proposed projects, and systems requirements

Develops and executes test plans for both in house and third party vendor enhancements, bug fixes and large scale implementations

Perform Business Process Management tasks; including the design of new business processes, map and analyze existing business processes, design process improvements, implementation of process improvements, implementation of systems to improve process efficiency and effectiveness, monitor processes, and process optimization

Provide release direction and support including research, analysis, review, development, implementation, and monitoring of new or revised systems

Perform project management actives on various initiatives

Identify and implement process improvements throughout the department

May assist in creating procedural documentation for lending department

Assist in vendor management for the department that interacts with designated lending platform

Participates in disaster recovery and business resumption planning and testing

Qualifications

Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field.

Minimum of three years of work related experience. Work related experience should consist of an in-depth background in lending platform services covering the spectrum of duties outlined in this job description.

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.

Experience with consumer and real estate originations platforms and collections platforms is preferred.

Additional Knowledge, Skills and Abilities:Above average knowledge of financial services, more specifically credit unions and credit union products, services and operations. Strong knowledge and understanding of project management skills, information technology processes and of financial institution’s operational processes. Experience with Keystone, Meridianlink, Temenos lending/collection, Abrigo, and Empower platforms a plus as well as general experience in lending.

Salary Range: $38.01/hr - $57.01/hr

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.

Regular Full-Time