Revenue Cycle Trainer (Full-Time)

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a Revenue Cycle Trainer at The Iowa Clinic might look like?

The Revenue Cycle Trainer is responsible for designing, developing, and delivering comprehensive training programs that ensure all Revenue Cycle staff—from new hires to tenured employees—have the skills and knowledge to meet organizational goals. This role partners closely with subject-matter experts to create role-based, up-to-date instructional materials, administer training schedules, and track effectiveness.

Job Duties and Responsibilities

Conduct needs assessments to identify training gaps and prioritize content development

Design, develop, and maintain role-based training curricula.

Create engaging instructional materials (presentations, job aids, e-Learning modules, videos)

Facilitate new-hire orientation and refresher sessions for all Revenue Cycle functions (registration, coding, billing, collections)

Implement and manage an annual and periodic training calendar, ensuring timely completion of required courses

Maintain, review, and update policy & procedure documentation as processes evolve

Solicit, incorporate, and action feedback from trainees, supervisors, and SMEs to continuously improve training quality

Partner with Data Analyst to validate data elements for training reports and assist in producing weekly/monthly training metrics

Track and report on training completion rates, knowledge-check scores, and overall program effectiveness

Provide one-on-one coaching and support for staff requiring remedial training or skill reinforcement

Stay current on industry regulations, system updates, and best practices in Revenue Cycle management

Assist during system implementations or major process changes by developing “train-the-trainer” programs and communication plans

Other duties as assigned.

Knowledge, Skills and Abilities Required:

Strong verbal and written communication skills, sound judgment, ability to maintain confidentiality and use discretion.

Strong problem-solving and presentation skills.

Strong consulting, change management, influencing and conflict resolution skills.

Ability to foster teamwork and build positive and collaborative working relationships.

Strong attention to detail and accuracy; provides timely and appropriate follow-up regarding areas of responsibility and meets commitments.

Must possess business acumen to ensure actions and expenses are aligned with business goals.

This job might be for you if…

Minimum Job Qualifications

Education: Bachelor’s degree in healthcare administration, Finance, Education or related field

Licensure/Certification: None

Work Experience: 2 – 4 years of experience in Revenue Cycle operations (e.g. patient access, coding, billing, AR); 1 – 2 years of relevant training experience

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What’s in it for you

One of the best 401(k) programs in central Iowa, including employer match and profit sharing

Employee incentives to share in the Clinic’s success

Generous PTO accruals

and paid holidays

Health, dental and vision insurance

Quarterly volunteer opportunities through a variety of local nonprofits

Training and development programs

Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on

Monthly departmental celebrations, jeans days and clinic-wide competitions

Employee rewards and recognition program

Health and wellness program with up to $350/year in incentives

Employee feedback surveys

All employee meetings, team huddles and transparent communication