Collections Specialist

Join Our Team as a Collections Representative – Where Empathy Meets Excellence!

Are you a people person with a knack for problem-solving and a passion for helping others? We’re looking for a Collections Representative to join our growing financial services team. This is a soft collections role where exceptional customer service is the key to success.

What You’ll Do:

+ Connect with customers by phone to understand and resolve payment issues with empathy and professionalism.

+ Negotiate payment plans and offer flexible solutions that work for both the customer and the company.

+ Maintain accurate records and update account information using our computer systems.

+ Educate customers on the consequences of delinquency and guide them toward resolution.

+ Perform skip tracing and ensure compliance with all federal regulations, including the Fair Debt Collection Practices Act.

+ Collaborate with internal teams and occasionally support field collection efforts.

+ Take on additional responsibilities as needed—your voice and ideas matter here!

What You Bring:

+ A high school diploma or equivalent.

+ Experience in collections or customer service—especially in banking or finance—is a plus.

+ Strong communication skills: you’re clear, confident, and compassionate on the phone.

+ A calm, professional demeanor—even in tough conversations.

+ Solid negotiation and follow-up skills.

+ Ability to work independently, stay organized, and prioritize tasks.

+ Familiarity with Microsoft Office (Word, Excel, Outlook).

+ A basic understanding of loans, credit cards, and collection processes is helpful.

Why You’ll Love It Here:

+ You’ll be part of a supportive, mission-driven team that values integrity and respect.

+ You’ll help customers find solutions—not just collect payments.

+ You’ll grow your skills in a dynamic, fast-paced environment with room to advance.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Valley City,UT.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.