Functional Strategy Analyst

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

The Strategy team is responsible for devising, planning, and overseeing the Organization’s Strategic roadmap, including prioritization of multiple initiatives, and the organizational change management required to drive adoption across the organization. The team works with the different functional areas and external partners to enable a cohesive view of our collective priorities and ensure alignment, integration, and execution throughout.

Functional Strategy

The Functional Strategy team works in partnership with our functional leaders across Operations and Operations Support to ensure the strategic roadmap and corresponding priorities are outlined, developed, and managed through individual project plans.

The team also informs business requirements and prioritization for technology development and implementation by technology development domains. The team is responsible for partnering with all the required stakeholders to ensure the objectives, milestones, timeframe involved and expected outcomes are clearly delineated, tracked and measured.

New Business

As we continue to evolve as a mobility company, the New Business team represents the gateway for any business initiatives outside of current core functions. The team is responsible for defining the architectural framework of any new partnership and implementing strategic priorities to enable a customer centric servicing model inclusive of self-service, agent-assisted, and back-end processes, including related factory leadership. Along the way, the team outlines any enterprise-wide dependencies to ensure an effective integration with our existing capabilities.

Responsible for supporting development and implementation of strategic initiatives

with specific concentration on Digital Contact Strategies via Email, SMS and Push Notification channels. Activities include research, road mapping, and collaborating across functions and processes as well as providing input on strategic roadmaps, planning/prioritizing strategic initiatives, and assisting in creating process maps to understand and present solutions for seamless business integration. The Analyst is expected to focus and develop customer insights in order to pave the way for strategic opportunities to thrive in the TFS/LFS/Private Label environment.

What you'll be doing

Support major projects & initiatives that drive desired business outcomes to advance TFS/LFS/Private Label strategies by effectively collaborating across the organization with objectives of delivering a simple and efficient customer-/product- life cycle.

Focus on customer insights and industry best-practices to plan and execute a customer-/product- life cycle which prioritizes TFS/LFS/Private Label overall strategy and a customer-centric experience.

Develop and implement strategic roadmaps and process improvements

for Digital Contact Channels that align with and drive strategic opportunities and planned initiatives.

Create, measure, analyze and refine Digital Contact champion-challenger tests with the objective of optimizing the TFS/LFS/Private Label contact strategy.

Identify gaps in relevant processes and consult with stakeholders on solutions and remediations.

Contribute subject-matter level expertise and business insight to innovate

digital contact optimization in alignment with TFS/LFS/Private Label business strategies with the goal of driving a

personalized, customer-centric experience.

Support business growth through various opportunities, creating pathways and combatting roadblocks in the path to business enablement.

Assist leadership in developing standard and consistent operating procedures, goals, and objectives for the respective function based on customer insights and research findings.

Create communications and presentations as needed and ensure information is disseminated to the appropriate audiences.

What you bring

Ability to build relationships with a broad audience both internal and external to TFS.

Manage projects successfully to meet deadlines, provide deliverables, and adhere to budgets.

Expertise in Digital Contact or Digital Marketing discipline

Work collaboratively with other team members.

Strong organizational and stakeholder management skills.

Strong verbal, written, and analytical skills.

Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).

Working knowledge of Salesforce Marketing Cloud, HubSpot, Brevo or similar

Other related accountabilities may be assigned but are not essential.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility and respect

Professional growth and development programs to help advance your career, as well as tuition reimbursement

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Program (if applicable)

Comprehensive health care and wellness plans for your entire family

Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

Paid holidays and paid time off

Referral services related to prenatal services, adoption, childcare, schools and more

Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to .

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