Ticket Operations Manager

The Utica Comets, Utica City FC and the Adirondack Bank Center are seeking a high energy, hardworking individual to join our staff as the Ticket Operations Manager. This position is responsible for providing leadership to facilitate and support sales and service initiatives for all events at the Adirondack Bank Center.

Primary Duties / Responsibilities:

Responsible for managing and executing all ticketing operations for Utica Comets, Utica City FC, Utica Pioneers games and all other events at the Adirondack Bank Center, including but is not limited to: building the event in the system, maintaining the event, and managing seating manifests

Responsible for maintaining all ticketing inventory

Manage all aspects of Box Office Management on game days for all events at the Adirondack Bank Center

Manage various systems to ensure the maintenance all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures

Assist with the daily financial reporting to the Finance department, including delivery of account payments

Ensure online functionalities for all sales links and online account management for ticket holders

Monitor and verify all game day systems

Oversee payment processing for all ticket purchases

Provide clients ticket utilization data and other insights to Corporate Sales and Ticket Sales teams when needed

Provide reports on as needed basis regarding performance against sales targets. This could include daily, weekly, monthly

Stay informed on industry best practices

Work with Vice President and Ticket Sales Manager to develop and implement streamlined strategies for Season Ticket member renewals and dynamic pricing

Other duties as assigned

Required Experience and Qualifications

Bachelor’s Degree in Business, Sports Management, Marketing or another related field preferred.

1+ year(s) of experience with the Paciolan Ticketing Software or other similar systems.

Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

Must be able to work independently, as well as train, manage, and motivate others.

Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.

Experience with Salesforce CRM

Strong knowledge of email, web and database technologies

Outstanding written and verbal communication skills

Attention to detail and strong sense of organization

Ability to meet deadlines under pressure while maintaining a positive attitude

Ability to maintain confidentiality and show professionalism and discretion with sensitive materials and data

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

The hourly rate for this position is between $17-25 per hour based on experience