Senior Analyst - IBM QRadar - Contract

Position: Senior Analyst - IBM QRadar

Work Location: Remote

Work Schedule: 24/7 availability (flexible shifts)

Experience Required: 10+ years

Contract Duration: 12 months

Job Summary:

The Sr. Security Analyst provides advanced technical support for cybersecurity issues, system troubleshooting, and incident resolution. This role specializes in areas like Network Security, Information Security, or Endpoint Security. The analyst ensures SLA adherence and delivers excellent client support while continuously developing their technical expertise.

Key Responsibilities:

Support & Troubleshooting (60%)

Provide 24x7 support for cyber incidents, system crashes, and network issues.

Perform root cause analysis, OS-level diagnostics, and packet captures.

Troubleshoot appliances, configurations, backups, and infrastructure problems.

Escalate unresolved issues and collaborate with clients and vendors.

Improve workflows and reduce false positives.

Service Improvement (20%)

Mentor junior team members and share technical knowledge.

Create SOPs and knowledge base articles to enhance service delivery.

Professional Development (20%)

Participate in training, certifications, and continuous skill development.

Required Qualifications:

Bachelor’s degree or 6+ years of IT experience, including 1+ year in security or SOC.

Two intermediate-level security certifications (e.g., CCSA, CCNP Security, PCNSE, SC-200, etc.).

Experience supporting enterprise-level IT/security environments.

Strong troubleshooting, collaboration, and client service skills.

Willingness to work in a 24x7 environment, including weekends and holidays.