Lead ServiceNow Developer

Job Title: ServiceNow Senior developer / Tech expert/ Lead - CSM + Portal - Offshore

Location: Remote (From India)

Job Type: Full Time Contract (Long Term)

Technical & Functional Experience:

Good product roadmap awareness

Knowledge of FSM or ITAM is a plus

Excellent knowledge of Workspaces, UI Builder, Flow Designer

Excellent knowledge of Portal development ( dev Front end) ( Customer Portal or employee center potal)

Strong Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)

Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).

Portal management and customization (with practical experiences)

Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences

8+ years Hands-on ServiceNow CSM and Portals experience.

Agile Methodology: Experience of working in SCRUM.

Testing strategy and execution

Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide

Strong problem-solving skills

Good understanding of release management and code versioning best practices

Knowledge of ITIL processes

English: Excellent.

Excellent communication: need to be able to talk to technical and non-technical audiences

Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.

Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated