Desktop Support Analyst(Local to Frisco TX)

Role: Associate Desktop Support

Location: Frisco, Texas(Onsite)

Job Type: Contract

Interview process: Telephonic/ Web Ex

Job Description:

• Single point of contact for end user to receive support and maintenance for computers and network system

• Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction

• Ensure that response time and resolution time objectives are met as defined in the SLA

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

• Customize desktop hardware to meet user specifications and site standards.

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

• Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.

Thanks & Regards,

Mamatha k,

Sr.Resource Specialist,

Email: /