Instructional Designer

**No Corp to Corps or candidates requiring sponsorship now or in the future will be considered. All candidates must be able to work as a W2 employee for any employer in the US to be considered.**

Title: Instructional Designer

Type: Full-time, in-office

Location: Charlotte, NC (South End)

Comp: $60-$90k

Overview

We are seeking a self-motivated and detail-oriented Instructional Designer to support our Software and Technical Support training initiatives. This role is key to improving performance and enhancing the skills of our support team through the design, delivery, and evaluation of impactful learning programs.

Key Responsibilities

Design and deliver engaging instructor-led and virtual training programs for new hires and existing support team members

Collaborate with internal teams, SMEs, and support leadership to identify learning needs and develop targeted training solutions

Create and maintain instructional materials, including facilitator and participant guides, eLearning courses, performance support tools, and assessments

Support the end-to-end instructional design process, including needs analysis, content development, delivery, and measurement

Facilitate training sessions, ensuring content is delivered effectively and adapted to varying learner needs

Develop content with a focus on technical troubleshooting, system navigation, and customer support workflows

Use training evaluation methods to assess learning outcomes and drive continuous improvement

Contribute to the ongoing learning strategy for the department and identify innovative solutions to improve performance

Required Qualifications

2-5+ years of instructional design experience

Experience designing training for software or technical support environments

Strong understanding of adult learning theory and instructional design best practices

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook

Bachelor’s degree in Instructional Design, Education, Communications, Organizational Development, or related field

Preferred Skills

Experience with eLearning development tools (Articulate Storyline & Rise)

Familiarity with LMS and virtual classroom platforms (ex., Webex, Adobe Connect)

Experience with audio/video editing

Comfortable developing different levels of eLearning courses.