System Analyst/Engineer- NO C2C

IT Applications Operations Analyst

Location: Remote

Duration: Long Term

Job Description::

5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience.

Experience with design and deployment of large scale and complex infrastructure-application systems.

Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.

Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.

Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.

Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.

Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presen11. Develops conversion and implementation plans.

Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

Proposes enhancements to procedures, processes and tools based on experiences with current methods.

Provide timely, professional, straight forward (non-technical) communications

May also interact with suppliers and contractors when warranted.