Customer Service Representative

Position Overview

This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale.

Role Expectations

Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax)

Review purchase orders for accuracy and verify against customer profile in SAP

Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc.

Administrative duties related to order documentation, invoicing, filing, archiving files etc.

Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner

Collaborate with purchasing department for back-ordered, special order and future action items

Communicate with Shipping & Receiving as well as Accounting departments as needed

Back-up inside sales department as needed by processing quotes

Core Competencies

Prior experience using SAP and Microsoft Office applications.

Positive, can-do attitude with professional phone demeanor.

Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality.

Must be willing to learn Cembre product line.

Excellent interpersonal, verbal, and written communication skills with the ability to work as a team.

Proven multi-tasker with attention to detail and accuracy

Must be reliable, outgoing and a team player.

High degree of emotional self-discipline

Conflict management skills

High level of integrity