Customer Service Representative
Description:
Rotor Clip is expanding and our Fort Worth, TX location is seeking Customer Service Representatives to join our team immediately!
The position requires working 8:30 A.M. – 5:00 P.M., Monday – Friday.
The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You’ll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You’ll get to know our product line and become an expert at advising customers.
A Rotor Clip customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We’ll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow.
Customer Service Representative Responsibilities:
Always maintaining a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Provide customer with accurate, valid and complete information by using the right methods/tools
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Product expert to answer questions efficiently and accurately
Process orders, forms, and requests timely
Keep records of customer interactions, transactions, comments, and complaints
Communicate and collaborate with colleagues as necessary
Identify areas for improvement and provide feedback to improve in customer service department
Ensure customer satisfaction and provide professional customer support
Customer Service Representative Requirements:
Ability to resolve customer issues effectively and promptly
Ability to work with intercompany personnel
Proficient in Microsoft outlook,excel, and word
Experience working with customers
Skills and Qualifications
Strong interpersonal and customer service skills
Familiarity with CRM systems and practices
Strong verbal communicator and collaboration skills
Multitasking and organizational skills
Time-management skills
Fast-paced manufacturing experience preferred
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Ability to commute/relocate:
Fort Worth, TX 76140: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Work Location: In person
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: In person