Service Account Specialist - Building Automation

Ranked as a 'Top Place to Work'- Building Automation / Energy Solutions

This Jobot Job is hosted by: Courtney Hoogervorst

Salary: $90,000 - $120,000 per year

A bit about us:

An industry leader delivering Energy Management Solutions and Services to commercial and industrial facilities

Why join us?

401k Plan with company match

Medical benefits

Paid holidays

Paid time off (PTO)

Collaborative work environments

Job Details

We're seeking a Service Account Specialist with hands-on experience in Building Automation Systems (BAS) to help support and maintain client facilities in the Chicago market. This position plays a vital role in delivering service agreement obligations, providing preventative and corrective maintenance, system optimization, and performance analysis of HVAC control systems. You'll act as the go-to technical expert and relationship builder for assigned accounts-ensuring operational excellence and total customer satisfaction.

Responsibilities:

Customer Success & Relationship Management

Build and maintain strong relationships with assigned customers through routine check-ins and clear communication

Address service-related issues promptly and professionally, ensuring high satisfaction

Coordinate and manage the scheduling and execution of service agreements and time-and-material (T&M) work

Represent the company's service standards and values on every visit

Technical Execution

Perform preventive maintenance tasks such as system backups, control network analysis, and optimization

Troubleshoot and resolve DDC control and mechanical system issues

Complete detailed service documentation after each visit

Assist with software/hardware upgrades and participate in after-hours support rotations

Deliver basic customer training when necessary

Service Agreement Support

Partner with sales and operations teams during project handoffs and kickoffs

Conduct periodic system health reviews and performance evaluations

Review service financials quarterly to help forecast revenue and margins

Provide strategic input to ensure agreements are profitable and aligned with customer needs

Requirements

Associate's Degree in Applied Technology or equivalent work experience

Background in HVAC controls, mechanical systems, and electrical troubleshooting

Experience with system programming and diagnostics of DDC platforms preferred

Strong knowledge of BAS, DDC controls, and HVAC systems

Excellent troubleshooting, communication, and customer-facing skills

Ability to work independently and manage multiple service accounts effectively

Proficiency with computer hardware/software and building control systems

Understanding of preventive maintenance practices and technical documentation

Valid driver's license required

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Permanent