IT Help Desk Professional

Job Title: IT Help Desk Professional

Overview:

Our client is seeking a proactive and service-oriented IT Help Desk Professional to join their growing team. As an IT Help Desk Professional, you will be the first point of contact for all internal IT support needs, playing a critical role in resolving technical issues and maintaining daily IT operations.

Key Responsibilities:

Serve as the first-level IT Help Desk Professional to troubleshoot and resolve user issues related to hardware, software, and network systems

Manage support requests through the ticketing system, ensuring timely and accurate responses

Provide desktop support for Windows/Mac environments, Microsoft 365, VPN, and mobile devices

Set up and configure new user accounts, workstations, and peripheral devices

Document solutions and escalate complex problems to senior IT staff when necessary

Assist in maintaining IT asset inventory and implementing basic cybersecurity measures

Deliver top-notch customer service in every interaction as a skilled IT Help Desk Professional

Requirements:

2+ years of experience as an IT Help Desk Professional or in a similar technical support role

Solid understanding of operating systems, networking, and enterprise software tools

Experience with Active Directory, remote desktop software, and service desk platforms

Strong communication and problem-solving skills

Relevant certifications such as CompTIA A+ or Network+ are a plus

Why Join Us:

As an IT Help Desk Professional with our client, you'll be part of a supportive IT team that values innovation, collaboration, and professional development. This is an exciting opportunity to grow your technical expertise while making a meaningful impact on daily operations.

Permanent