Manager, Branch Operations Support

Job SummaryMedline is looking for a Manager on our Branch Engineering Support team. The position is responsible for overseeing our branch support engineering team. This role includes leadership assisting problem management team with RCA investigations, escalations from level 2 logistics helpdesk, backups for vendor support and automation control system support. The manager will also ensure timely resolution of issues and stakeholder communications while fostering innovation and aligning IT strategies with business objectives. The position requires strong understanding of warehouse management systems and warehousing processes.

Job Description

Key Responsibilities:

Team Leadership: Provide leadership and direction to a team of professionals managing applications. Set clear goals, coach, mentor, and develop team members to enable professional growth and build a high-performing team.

Vendor & Stakeholder Management: Manage relationships with vendors and the business

Business Innovation & Efficiency: Collaborate with business stakeholders to understand application needs and identify opportunities to enhance existing applications visibility utilizing dashboards

Operational Support & Process Management: Support branches in resolving system-related challenges, coordinating with other IT teams as needed. Analyze operational data and generate reports on system availability and performance. Identify key Operation system performance trends and provide insights to senior management for decision-making.

Required Skills and Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or related experience.

Experience:

6+ years of experience in the IT industry.

Minimum of 3 years in a leadership role, managing technical or functional teams.

Requirements:

Vendor & Stakeholder Management: Strong interpersonal and leadership skills with experience in vendor management and stakeholder collaboration. Proven ability to act as a bridge between IT and business units.

Industry Knowledge: Strong understanding of WMS systems and warehousing processes

Agility & Adaptability: Ability to work in a fast-paced environment while managing multiple projects. Proven track record of adapting to evolving priorities and delivering solutions on time and within scope.

Communication Skills: Excellent verbal and written communication skills, with a strong ability to influence senior management and stakeholders.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:$115,440.00 - $173,160.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here .

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Permanent