Tier I Desktop Support Analyst (Help Desk)

Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide.

The Desktop Support Tier I Analyst is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications and desktop support within the MHS environment and hardware and software technical expertise.

Skills:

Strong critical thinking skills that facilitate expedient problem solving

Strong communication skills

The ability to effectively communicate technical matters to a non-technical audience

Hardware/software maintenance skills

Ability to multitask while staying focused in a fast-paced competitive environment

Proficient with Microsoft Office

Proficient with Windows 10 operating system

Knowledge of mobile devices

Experienced in the use of remote access applications

Able to work in a team environment

Able to resolve technical issues within the policies and guidelines provided

Excellent customer service skills

Requirements:

Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one

CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program

Security+ Certified

Microsoft Certified IT Professional (MCP) - Preferred

2 to 3 years of recent experience in a help desk/desktop support environment

Ability to work in a 24/7/365 environment including holidays

Familiar with Service Desk support methodology

4 years of experience with BS Degree in Computer Science, MIS, or related field/equivalent experience (The candidate would need to have recent IT experience vs. Customer Experience)

Relevant technical certifications preferred

Familiar with ITIL

Permanent