Mail Services Supervisor

Position Information

UC Riverside's Campus Business Services is recruiting for the Mail Services Supervisor. The full salary range for the Mail Services Supervisor is $51,600 - $87,000 annually. However, the expected pay scale for this position is up to $78,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Note: Eligible candidates must be able to obtain and maintain clearance as required by the U.S. Department of State for passport acceptance agents, per 22 CFR 51.22(c).

Under direction of the Director of Campus Business Services, the Mail Services Supervisor oversees the daily operation of the Mail Services staff and processing of inbound and outbound campus mail at both Mail Office and Highlander Service Station. The incumbent creates schedules and adjusts routes as necessary. The Mail Services Supervisor evaluates daily productivity and maintains quality control of mail processing. The incumbent also manages front counter operations in the Mail Services building and provides timely response to customer inquiries via phone, email, and in person. Will provide direct assistance running front counter, processing and sorting mail, and delivering parcels during peak times and/or when staffing is limited.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Education

Education Requirements

Bachelor's degree in related area and/or equivalent experience/training. (Required)License Requirements

Valid driver's license and clean driving record. (Required)

CA DL (Required)Certification Requirements

Must be able to obtain and maintain clearance as required by the U.S. Department of State for passport acceptance agents, per 22 CFR 51.22(c). (Required)Educational Condition Requirements

Must be able to obtain and maintain clearance as required by the U.S. Department of State for passport acceptance agents, per 22 CFR 51.22(c), within three (3) months of hire. (Required)

Experience Requirements

4 - 7 years of related experience. (Required)

Experience sorting and delivering packages or parcels. (Required)

Customer service experience. (Required)

Experience in a large mail room or postal operation. (Preferred)

Experience with point of sale systems. (Preferred)

Previous supervisory/managerial experience. (Preferred)

Minimum Requirements

Proficiency in basic computer applications. Working interpersonal, persuasive, mentoring, and leadership skills, service orientation, active listening, critical thinking, sound judgment, ability to multi-task effectively in a high volume environment, organizational skills and effective verbal and written communication skills. Knowledge of USPS services and guidelines. Client service minded with an entrepreneurial spirit and creative thinking skills. Working knowledge of mail, package, shipping and express services operations, as well as related policy and regulatory compliance requirements from postal and other services, domestic and international.

Preferred Qualifications

Knowledge of work order systems and package tracking systems. Knowledge of the UCR campus. Knowledge of supervisory principles and team building. Ability to safely inspect suspicious mail packages and provide instruction to staff.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Permanent