Entry Level Customer Service Representative

At Highland Management Group, we are a leading firm dedicated to providing innovative and effective marketing and customer support, ensuring a competitive edge for our clients. We are committed to fostering a supportive and growth-oriented environment where individuals can launch their customer service careers. As we expand our team in Tampa to support the Residential Frontier campaign, we are seeking enthusiastic and customer-focused individuals to join our Entry Level Customer Service Representative team. In this role, you will be crucial in providing foundational support to Residential customers, building essential customer service skills, and contributing to a collaborative and positive team dynamic.

We are seeking motivated and customer-centric individuals eager to begin their customer service career journey, with a passion for providing outstanding support to customers in the Tampa area. As an Entry Level Customer Service Representative, you will be instrumental in handling initial inquiries, resolving basic issues, and ensuring positive customer interactions, setting the stage for long-term customer satisfaction. This position offers a fantastic opportunity to gain valuable experience and develop essential skills within a thriving organization dedicated to delivering exceptional results for the Frontier campaign.

Main Job Responsibilities of the Entry Level Customer Service Representative:

Serve as the first point of contact for customers in the Tampa area, providing friendly, efficient, and professional assistance via phone, email, and chat.

Determine the quickest, most effective ways to answer a client's or customer's questions.

Guide customers through simple troubleshooting steps to resolve common technical issues, utilizing provided resources and knowledge base articles.

Document all customer interactions accurately and thoroughly in the CRM system, ensuring clear and concise records of inquiries and resolutions.

Working with a team of CSRs and other departments to find appropriate solutions to problems.

Collaborate with senior customer service representatives and team leads to learn best practices, improve communication skills, and enhance your understanding of Frontier services.

Participate in training programs and team meetings to develop your knowledge of Frontier products, services, and company policies, expanding your customer service expertise.

Contribute to a positive and supportive team environment, actively seeking opportunities to assist colleagues and share knowledge.

Minimum Qualifications for the Entry Level Customer Service Representative:

High School diploma or equivalent; an Associate's degree is preferred.

Proven ability to communicate clearly and professionally, both verbally and in writing, with customers in the Tampa area.

Basic proficiency in computer usage, including navigating CRM systems and utilizing standard communication tools (phone, email, chat).

Excellent active listening skills, with the capacity to empathize with customer situations, demonstrate patience, and understand their concerns.

Strong problem-solving abilities to analyze basic customer issues, identify effective solutions, and escalate complex matters appropriately.

Ability to work effectively both independently and as a collaborative team member within Highland Management Group in Tampa.

A positive, customer-focused attitude and a genuine eagerness to learn and develop within the customer service domain.

A willingness to acquire knowledge about products, services, and company policies.

Permanent