Collections Representative

Collections Representative

About the Company

Hybrid role as a Collections Representative

Opportunity to work in a culture focused on personal growth, work-life balance, and collaboration

Supportive environment that promotes continuous learning and creativity

Empowerment to develop impactful solutions for a sustainable future

Responsible for managing past-due commercial credit accounts

Handle both inbound and outbound customer call interactions

Requires effective communication and negotiation skills

Strong emphasis on customer service excellence

On-site amenities (walking path, gym equipment, summer food trucks)

Regular team-building events and community service day Responsibilities of the Collections Representative

Manage inbound and outbound customer calls regarding delinquent credit accounts via a dialer system

Communicate effectively to determine causes of delinquency and establish payment arrangements

Accurately document all interactions and account statuses

Process electronic payments including debit, credit, and check by phone

Maintain professionalism in interactions with internal teams and customers

Perform additional duties as assigned Preferred Qualifications of the Collections Representative

High school diploma or equivalent required

Minimum of 6 months of call center collections experience preferred

Strong negotiation and communication skills

High level of integrity and accountability

Self-motivated and able to work independently and in a team environment

Must be available to work the specified hybrid shift

Location & Compensation

Location: Twinsburg, OH

Hybrid: (Remote on Mondays and Fridays, On-site Tuesday-Thursday)

Compensation: Competitive base pay with performance bonuses $35,300 - $41,600 depending on experience

Permanent