Systems Application Support Analyst

Fusion HCR is hiring! 1 Year Contract – Systems Application Support Analyst, this is primarily a remote opportunity, working with our client in the government space.

Responsibilities:

· Support project/product implementations for the IT Public Safety Team

• Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, Forensic Advantage, custom applications, etc.

· Interacts with and oversees application vendor activities during system implementations

· Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.)

· Weekly status reports/timesheets

· Information Security Application Reviews

· Upgrade SQL Database servers

· Application Monthly Maintenance Upgrades/Patches

· Create and update Physical Data Flow Diagrams

· Create and update technical documentation

· Create SSRS reports or Power BI reports

· Writing SQL queries

· Migrating custom knowledge base system

Skills

· Two (2) years of experience in design, implementation, and support of enterprise-level systems

· Principles and practices of systems implementation and software development

· Supporting software applications at a technical level

· Knowledge of firewalls, reverse proxy, and secure access to internal applications

· Troubleshoots and resolves issues with web application accessibility

· Windows System/Server Administration

· Create Physical Data Flow Diagrams using Visio o Includes servers, traffic, firewalls, ports, etc.

· Business Process Analysis

· Technical writing

· Database tools: (ex: Microsoft SQL Server Management Tools)

· SQL query languages · Network traffic monitoring tools (ex: Fortinet, Splunk, PRTG)

· FTP applications (ex: FileZilla, WinSCP, Axway)

· General understanding of Information Security, Cloud platforms (AWS, AZURE)

· laptop, desktop, server and mobile device hardware and operating systems

· Web server software (ex. IIS, Apache, and Tomcat)

· Creating reports using query tools (ex: Crystal Reports, SSRS – SQL Server Reporting Services, Power BI, Tableau) etc.

Preferred Skills and Experience

·Information Technology related certifications (ex. CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft 365 Certified Administrator)

· Browser debugger tools (Chrome or IE’s Developer Tools)

· Programming languages and development environments such as C#, .NET, AzureDevOps

· Knowledge in SharePoint creation of pages, lists, etc.

· PowerShell for Windows Scripting

· API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI)

· Government agency experience and/or working with confidential data