Associate Analyst End User Support - 2nd shift - Waverly, NE

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Job Details:

SUMMARY: The Associate Analyst End User Support will support Smart Chicken and is responsible for providing level one technical and functional support of Infrastructure applications and Tyson business systems for the end-user. The Associate Analyst End User Support will primarily be customer facing and tasked with meeting or exceeding their expectations.

HOURS:

11am -7pm with flexible schedule.

RESPONSIBILITIES:

Collaborate with IS Professionals and other technical staff to ensure that the delivered solution is meeting the needs of the business.

Analyze and resolve software system or application errors in a timely and accurate fashion.

Create and maintain knowledge articles for systems and procedures related to the delivered solutions.

Train end users on basic usage of delivered solutions. Identify and document repeated customer issues for support Teams root cause investigation.

Demonstrate problem-solving skills for basic computer usage and common applications Microsoft Office suite .

Document activities via support center call-tracking tools revise specific technical manuals knowledge repositories and correspondences creating and interpreting reports.

Contribute to the knowledge database for solutions to help support repeated issues for our customers.

Use existing or research new tools that improve the support of solutions to customers.

Provide first level phone support for customers using a large variety of software and hardware technologies.

Route and escalate of unresolved calls to the proper second and third level resources.

Maintain awareness of best practices and usage of common popular technology and applications.

REQUIREMENTS:

Must be willing to work some weekends

Education: Associates degree or higher preferred or a combination of education and experience preferred.

Experience: Minimum of 1 years or IT experience preferred. Experience in a customer facing role a plus. Knowledge in or willingness to learn Vmware/Vsphere.

Technical Skills: Knowledge and interests in networks computer systems operating systems applications and or equipment. Knowledge and interests in current technology and trends. Knowledge of Microsoft Windows operating system and Microsoft Office Suite required. Basic knowledge of additional operating systems Unix Linux MacOS etc. a plus. Mobile application usage and knowledge a plus.

Communication Skills: Ability to communicate technical information to non-technical team members. Ability to effectively deliver both written and verbal communication to customers peers and management. Must be able to work cooperatively and effectively in a team environment. Ability to remain calm in a high-pressure customer service role.

Special Skills: Basic performance tuning of operating systems and underlying hardware Troubleshooting of operating systems and underlying hardware Identify analyze and resolve system application errors Knowledge of new technology trends and common uses of current technology and applications.

Physical Requirements / Environment:

Stand/Walking: Continuously (8 or more hours)

Pull/Push: Occasionally (5-8 lbs of product toward work area)

Lift/Carry: Continuously (2-12 ounces) frequently (up to 20-40 lbs.)

Other Physical Requirements: Bend/Stoop occasionally

Physical Environment: Continuously - Working around moving machinery, working in a cold environment (28-34 degreesF).

Supervisory: None

Travel: 6 times a year. (Amount of travel will be determined by individual project requirements. Around 120 mile round trip).

Note: This position does not offer relocation or sponsorship assistance.

We invest in our team members and their success by providing resources like BENEFITS ON DAY ONE OF EMPLOYMENT and FREE EDUCATION!

Benefits include: medical/Rx, dental, and vision coverage; paid holidays; paid vacation, 401(k) with employer match; stock purchase program; and product purchase program. We also offer CAREER GROWTH and much more!

Relocation Assistance Eligible:No

Work Shift:2ND SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.

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