Dispatcher Customer Service

Job Description

We are seeking a Dispatcher Customer Service Member to join our team! You will be responsible for helping customers and management by performing administrative and customer service duties on a day to day basis.

Responsibilities:

Handle customer inquiries and complaints

Provide information about locations ETA's and other pertinent information for drivers and company equipment

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, AND Dispatch

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Microsoft Office ExperienceCompany Description

The Mayberry Group Inc is a Maryland based trucking firm specializing in flatbed and van work throughout the Region. The company's philosophy has been to offer outstanding up to date technology and support to clients and employees like our much larger competitors while still remaining focused enough to provide personalized service. Our sister company manages properties, and we often have shared personnel due to our diverse background.

We have a group of companies always looking to add to our team(s) qualified candidates interested in growing with us.

Full-time