System Technician FL

WOW is hiring a System Technician!

WOW! offers a Competitive starting wage + Stock Grant + Quarterly Incentives + Excellent Benefits Package

How else can we get you excited to join a company that has won the “Best Places to Work National Award”? Here’s how:

Quarterly bonuses based on incentive programs

Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe

We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay

From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

What you can expect from working at WOW!

An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability

A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.

The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!

Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.

Enjoy what you do and work with customers to make an impact in their lives.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

Perform all tasks and responsibilities in a safe and efficient manner

Trouble-shoot and repair problems in HFC networks

Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.

Perform maintenance, testing and repair on HFC network power supplies

Splice and activate fiber optic cables, nodes, transmitters and receivers

Assist in training activities

Perform emergency fiber restoration

Participate in on-call rotation

Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)

Assure system security by following company procedures

Provide superior customer service

Complete all tasks to WOW! quality standards

Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations

Maintain professional appearance and behavior at all times

Maintain excellent attendance

Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards

Perform plant serviceability surveys

Other duties as assigned, which may include cross functional assignments

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to present technical information to a non-technical audience

Able to work independently

Able to accurately measure distances using tapes and other measuring devices

Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR

Able to prioritize and organize assignments and responsibilities

Able to accurately maintain records, logs, reports, work orders, etc.

Able to operate office equipment, fax, copier, etc.

Able to handle customer concerns and time-critical issues

Able to read street maps and system design prints

Able to work flexible hours as required including evenings, weekends and on-call shifts

Must have a valid driver’s license and good driving record

Education/Experience:

Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.

Computer Skills:

Basic computer skills are required including internet and email are needed.

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran