Key Holder/Shift Supervisor

Job Description

Position: Key Holder / Shift Supervisor

Overview: The Key Holder / Shift Supervisor, reporting directly to the General Manager, is responsible for overseeing daily operations, managing non-management staff, and ensuring the smooth and efficient running of the restaurant. In the absence of the General Manager, the Key Holder / Shift Supervisor assumes full responsibility for maintaining operational standards, including adherence to the restaurant’s concept, health and safety guidelines, and financial performance metrics.

Key Responsibilities:

Operational Oversight:

Monitor daily restaurant operations to ensure high standards of product quality, customer service, and operational efficiency. Responsibilities include:

Evaluating employee performance and managing staff workload.

Monitoring food and labor costs, sales performance, and budget adherence.

Overseeing food and beverage preparation, inventory management, and presentation standards.

Reviewing Redbook entries and manager’s logs to track operational performance.

Ensuring cash handling processes, including voids, comps, and drawer balances, are properly followed.

Health & Safety Compliance:

Conduct regular inspections of restaurant facilities to ensure compliance with health, safety, and sanitation standards.

Staff Management & Development:

Supervise and mentor non-management staff, providing guidance, training, and performance feedback.

Develop work schedules and assign tasks to ensure operational efficiency.

Lead recruitment efforts, including interviewing candidates and facilitating onboarding and training.

Conduct performance evaluations and assist with corrective actions when necessary.

Customer Service & Relations:

Address customer concerns and complaints promptly to ensure customer satisfaction.

Foster positive relationships with customers, staff, vendors, and corporate personnel.

Assist in the resolution of operational issues and respond to inquiries related to food, beverages, and supplies.

Administrative & Reporting Duties:

Maintain accurate records of employee performance, disciplinary actions, and other HR documentation.

Generate regular reports on restaurant performance, staffing levels, and operational issues for management.

Ensure timely and accurate completion of administrative tasks, including scheduling, payroll, and correspondence.

Operational Flexibility & Support:

When necessary, step into roles such as food server, expediter, line cook, busser, or food runner to support restaurant operations.

Oversee the preparation and service of food according to company standards for quality, safety, and presentation.

Compliance & Standards:

Ensure that the restaurant complies with all relevant federal and state regulations, company policies, and industry standards.

Maintain a clean and organized work environment, ensuring that all equipment and supplies are properly stored and maintained.

Other Responsibilities:

Perform other duties as assigned to ensure the smooth operation of the restaurant.

Qualifications:

Minimum of 1 year of relevant experience in a managerial or supervisory role within the hospitality industry.

Strong leadership, interpersonal, and communication skills, with the ability to interact effectively with team members, customers, and vendors.

Fluent in English (both spoken and written).

Professional appearance and customer-friendly demeanor.

Ability to work long hours, including split shifts, as required.

Physical stamina to stand for extended periods and lift up to 25 lbs.

Flexibility to work varying shifts, including evenings, weekends, and holidays.

BENEFITS WE OFFER

• Medical, Dental and Vision Coverage

• Discounted Meals

We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.