CSR I

ESSENTIAL JOB FUNCTIONS

Operates keyboard or other data entry device to enter alphabetic, numeric, or symbolic data from source documents into computer.

Compares data entered with source documents.

Verifies questionable data with customers by phone, fax, or email.

Acknowledges customer orders with written copy of pick ticket by fax or email.

Retrieve and enter orders from company websites or portals, as needed.

Enter billing and shipping information on new accounts into the computer system.

Draft quotes and send them to customers and follow up on quotes as needed.

Provide sales team with data which needs verification.

Publish certifications and scan material certifications as needed.

Great visitors and facilitate visitor care as needed.

Perform other duties (essential or marginal) as assigned.

SKILLS and ABILITIES

Ability to work independently, without supervision, and as part of a team.

Accurately and efficiently give or receive information through speaking, listening, reading, and writing.

Establish and maintain working relationships with other team members and with members of management; interact appropriately with others in the workplace.

Proficient in typing and computer skills, including the ability to use Windows, Word, and Excel.

Knowledge of basic office procedures.

Not pose a direct threat to health or safety of oneself or others.

EDUCATION and EXPERIENCE

High school diploma or equivalent.

Experience in manufacturing customer service and/or quoting is preferred.

PHYSICAL REQUIREMENTS

Work indoors in a manufacturing office environment; Frequent computer use; Regulated temperatures; Moderate noise levels; When entering the manufacturing plant may have exposure to: warm temperatures in the summer; machinery that generates noise and vibration, has moving parts, and is powered by electricity; excessive noise; and airborne metal particles.

Physical: Must be able to remain in a stationary position over 90 percent of the time; use hands/fingers and arms to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer; grasp; fine and gross manipulation (working with hands); reach at or below shoulder level; reach overhead; sit; stand; squat; stoop; stretch; twist; and walk.

Cognitive: Plan and prioritize; analyze and solve problems; make decisions; concentrate amid distractions; exercise good judgment; organized with attention to detail and accuracy; use math and perform calculations; work with minimal errors; handle stress and stressful situations effectively; perform well under pressure; adapt well to change.

Vision and Hearing:

Vision: Far visual acuity (clarity of vision at 20 feet or more), near visual acuity (clarity of vision at 20 inches or less), peripheral vision, depth perception, and the ability to adjust focus.

Hearing: Hear, understand, and distinguish speech and other sounds (such as alarms, vehicle horns, equipment parts in motion, and vehicles in motion).

EEOC Statement:

MW Components provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.