Service Desk Technician with Top Secret/SCI clearance

About Aleut Federal

Aleut Federal is an Alaskan Native-owned enterprise dedicated to supporting the Unangax people of the Aleutian Islands. We provide top-notch service to various branches of the federal government and prioritize community involvement. Our culture encourages growth, diversity, and inclusion, and our motto, "We are One," reflects our unity and purpose.

Responsibilities:

Meet all government IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations

Provide IT services to the government based on the Industry Best Practices framework that allows for high-quality, measurable performance of IT services.

Perform IT System Administration and maintenance tasks to support the following existing and future government networks: NIPR, SIPR, JWICS, and all other IT initiatives as determined by the government and coordinated through the COR.

Troubleshoot, fix failures and document them in a maintenance log

Perform preventative maintenance, which includes but is not limited to the installation of new software releases, system upgrades, and patches

Test and evaluate new hardware and software to determine compatibility with current systems

Provide consolidated help desk function/serve as the government IT focal point for customer support. The consolidated help desk function shall be capable of handling the full range of IT-related issues

Support customer problem resolution, trouble calls, and maintenance requests, track communication system outages, and repair actions until the issue is resolved

VTC support as needed, including scheduling and deconflicting conferences and troubleshooting any audio/visual issues

Serves as On-Site Computer Maintenance Technician

Other IT duties as assigned

Requirements:

Minimum high school diploma

IAT Level II Certification (Security+ CE, CND, SSCP, GSEC, GICSP, CySA+, or CCNA Security)

Customer service focused

Foundational knowledge of end-user IT equipment

Active Top Secret clearance with SCI eligibility

Must work on-site

Preferred

One (1) - three (3) years of experience with customer-focused system administration

Projection and VTC experience

System administration experience (preferably with USAF NIPR, SIPR, and JWICS)

The Service Desk Technician supports USSPACECOM on-site, near Peterson AFB, CO. This position is onsite.

Salary Range: $26.45-$33.65 per hour

Closing Date:â We will be accepting applications for this position until it is filled.

Aleut offers the following benefits to eligible employees:

Health insurance

Dental/Vision insurance

Paid Time Off

Short- and Long-Term Disability

Life insurance

401k and match

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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