Inbound Call Center Assistant

Job Description

The Role:

A fast-paced, customer-focused environment is looking for a full-time Inbound Call Center Assistant to join the team in Nashville. This role is ideal for someone who enjoys problem-solving, thrives on helping people, and communicates clearly and confidently over the phone.

As an Inbound Call Center Assistant, you'll be the first point of contact for incoming calls, assisting with a wide range of inquiries and providing support that leaves a lasting positive impression.

Key Responsibilities:

Answer and respond to incoming calls from customers with professionalism and efficiency

Assist with general inquiries, order updates, account information, and basic troubleshooting

Accurately document call details, customer interactions, and follow-up steps in the system

Collaborate with internal departments to ensure customer issues are resolved promptly

Follow established call-handling procedures while delivering high-quality service

Identify opportunities to provide additional information, support, or product guidance

Maintain a calm, courteous, and empathetic approach in all customer interactions

Qualifications:

Minimum of 1 year in a customer service, administrative, or call center role

Strong verbal communication and active listening skills

Ability to multitask and stay organized in a high-volume call environment

Comfortable using CRM systems, call management tools, and standard office software

High school diploma or equivalent required; additional education is a plus

Dependable, team-oriented, and solution-focused

What the Role Offers:

Competitive hourly rate with monthly performance incentives

Comprehensive health, dental, and vision coverage

401(k) plan with employer match

Paid time off, paid holidays, and optional overtime opportunities

Supportive team culture and regular opportunities for skill development

Conveniently located office with easy access to public transportation

This is a full-time, on-site position offering immediate start dates. If you're ready to bring professionalism, patience, and a strong service mindset to a rewarding inbound call center environment, submit your application today. Interviews are being scheduled this week.

Full-time