Customer Service Representative

Job Description

Company Description

About Us

At Signal Tru Brand, we are dedicated to delivering innovative brand strategies and exceptional client experiences. Headquartered in Chicago, IL, our company thrives on creativity, integrity, and excellence. Our team values collaboration, professionalism, and continuous growth, making Signal Tru Brand an ideal place to build a fulfilling career.Job Description

Job Description

We are currently seeking a reliable and detail-oriented Customer Service Representative to join our team in Chicago. The ideal candidate will be responsible for managing customer inquiries, providing product and service information, and resolving issues efficiently. This role requires strong communication skills and a genuine commitment to providing an excellent customer experience.

Responsibilities

Handle incoming customer calls and emails in a professional and timely manner

Provide accurate information regarding products and services

Resolve customer complaints with patience and a problem-solving attitude

Maintain and update customer records in the database

Collaborate with internal teams to address and follow up on customer concerns

Ensure a high level of customer satisfaction through effective serviceQualifications

Qualifications

High school diploma or equivalent; associate or bachelor’s degree is a plus

Previous experience in a customer service or support role preferred

Strong communication and interpersonal skills

Ability to multitask and manage time effectively

Proficiency in Microsoft Office and data entry systems

A positive attitude and a strong work ethic

Additional Information

Benefits

Competitive salary based on experience

Growth opportunities within the company

On-the-job training and skills development

Supportive and collaborative team environment

Paid time off and company holidays

Full-time