Client Service Associate

Job Description

Company Description

About Us

At Signal Tru Brand, we are dedicated to delivering innovative brand strategies and exceptional client experiences. Headquartered in Chicago, IL, our company thrives on creativity, integrity, and excellence. Our team values collaboration, professionalism, and continuous growth, making Signal Tru Brand an ideal place to build a fulfilling career.Job Description

Job Description

We are seeking a professional and motivated Client Service Associate to join our team. In this role, you will be the primary point of contact for clients, ensuring their needs are met with efficiency and professionalism. The ideal candidate will have excellent communication skills, strong attention to detail, and a proactive approach to problem-solving.

Responsibilities

Serve as the first point of contact for client inquiries, providing accurate and timely responses

Maintain and build strong relationships with existing and new clients

Assist in the preparation and follow-up of client meetings and project timelines

Coordinate with internal departments to fulfill client requests and ensure satisfaction

Track client interactions and update records in our CRM system

Support account management and project execution efforts as needed

Resolve any client issues or concerns promptly and professionallyQualifications

Qualifications

Bachelor’s degree in Business Administration, Communications, or a related field preferred

Minimum of 1–2 years of experience in client services, customer support, or related roles

Excellent written and verbal communication skills

Strong organizational and time-management abilities

Proficiency in Microsoft Office Suite and CRM platforms

Ability to work independently and as part of a team

Professional demeanor with a client-first attitude

Additional Information

Benefits

Competitive salary: $57,000 - $65,000 per year

Full-time, stable position with a supportive team environment

Opportunities for professional development and career growth

Skill-building through hands-on experience and cross-functional collaboration

Health and wellness benefits available after probationary period

Modern office setting in Raleigh, NC

Full-time