Resort Services Operator

Job Description

Company Description

$18.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.Job Description

As a Resort Services Operator, you will:

Answers, screens, and routes call volume including inbound and internal calls.

Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.

Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.

Complete daily reports and records as required

Supply information to callers and record messages as needed.

Placement of wake-up calls.

Make nightly courtesy calls as directed.

Maintains and shares information on business changes with co-workers.

Utilizes desktop software applications to provide service support for call volume

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.Qualifications

Must be able to lift up to 15lbs

Must have excellent communication skills and be able to read, write and speak English fluently

Must be able to work weekends and holidays

Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and vision

Paid Time Off (PTO) – vacation, sick, and personal

Paid Holidays

401K with generous company match

Get access to your pay as you need it with our Daily Pay benefit

Family benefits including pregnancy, and parental leave and adoption assistance

Wellness Programs

Flexible Spending Accounts

Tuition Assistance

Military Leave

Employee Assistance Program (EAP)

Life, Disability, Accident, Critical Illness & Hospital Insurance

Pet Insurance

Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)

Advancement & development opportunities

Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

Full-time