Operations Support

Job Description

Job Summary:

Seeking highly professional, career-driven individuals to handle inbound calls and provide resolution support for various compensation-related inquiries for Client accounts. This role requires delivering accurate and efficient service while meeting departmental performance metrics in a fast-paced financial service environment.

Job Responsibilities:

Handle inbound phone calls related to Financial Advisor compensation or financial inquiries

Resolve escalations and inquiries with a high level of accuracy and professionalism

Maintain excellent service standards while consistently achieving key performance metrics

Collaborate within a fast-paced, team-oriented environment

Adapt quickly to changes in workflow and business needs

Document interactions and follow through with clients or internal departments as needed

Maintain confidentiality and adhere to compliance standard

Work a minimum of 3 days per week from the office (hybrid model)

Required Skills:

Excellent verbal and written communication skills

Strong attention to detail and problem-solving abilities

Ability to multitask and prioritize in a dynamic environment

Customer service mindset with a professional demeanor

Ability to work both independently and collaboratively

Comfort with high call volumes and performance-based metrics

Preferred Skills:

Previous experience in financial services or call center environment

Knowledge of financial compensation processes or systems

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time

Hybrid remote