Credit and Collections Specialist

Job Description

Credit and Collections Specialist

Job Summary: CRG is seeking a Credit/Collections Specialist for a growing industrial manufacturing company in the Triad! In this role, you will be responsible for efficiently managing the collections process for a designated region, ensuring timely payment of customer invoices while maintaining strong relationships with internal and external stakeholders. This role also supports credit reviews and customer account maintenance.

Company Summary: Our client is a manufacturing and distribution company focusing on industrial and municipal equipment and has been rapidly expanding over the past few years. The company is known for its strong sense of community, where employees describe the culture as collaborative, respectful, and team-first. This is a stable organization with competitive benefits, work-life balance, and excellent growth opportunities!

Opportunity: Contract-to-Hire

Location: Greensboro, NC (West)

Pay: $24-$25/hr

Schedule:

Monday-Friday 8am-5pm

100% onsite

Benefits upon Conversion:

Medical Plan Options, Dental, Vision

Life and AD&D Insurance

Long- and Short-Term Disability

HSA and Wellness Programs

Employee Assistance Program

Retirement Savings Plan + Profit Sharing

PTO, Sick Days, and Holidays

Responsibilities: (90% collections, 10% credit analysis)

Contact customers via phone and email regarding past due balances for assigned region, following collection timelines.

Research and resolve short-payments or deductions to determine validity.

Review and process new and inactive credit applications by running credit reports, verifying credit references, confirming tax status, and establishing credit limits.

Maintain and update customer account information; assess whether updated credit information is needed.

Email individual aging reports to assigned branch sales engineers and provide Credit Supervisor with updates on invoices over 90 days old, including recommended plans for payment or collections.

Mail customer statements and send copies of invoices for past due balances.

Release orders for assigned accounts as appropriate.

Perform other duties as assigned by management.

Qualifications:

2+ years of experience in B2B Collections.

Ability to navigate Microsoft Office programs.

Strong attention to detail.

Experienced in high-volume, fast-paced environments with the ability to work autonomously.

Positive, team-player, goal-oriented.

Category Code: JN001

#zrCompany Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.