Customer Accounts Advisor Plus

Job Title: Customer Account Advisor Plus

Job Family: Company Stores

PAY: The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.

FLSA Status: Non Exempt

Job Code: 176 & 136

Summary:

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

The Acquisition and Maintenance of Customers

Protect Company assets

Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone

Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

Assist in setting and achieving daily, weekly and monthly revenue and renewal goals

Document all customer appointments in the store computer system

Maintain updated customer information

Assist with merchandise returns and customer deliveries as directed

Perform responsibilities of the Customer Account Manager when directed

Safely operate company vehicle

Load, secure and protect product in company vehicle

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Assist the Sales Team as needed

Education and Experience:

High School diploma or equivalent preferred

Required Skills and Competencies:

Position routinely requires lifting, loading and "dollying" merchandise 50-300 pounds

Good communication and interpersonal relationship skills

Strong telephone etiquette

Good organizational skills

Professional groomed appearance

Good driving skills

Ability to work schedule of budgeted hours varying from 8am to 9pm

Satisfactory MVR, D.O.T physical/certification in states that require it, criminal background investigation with job performance reference check and required testing, a valid Driver's License and compliance with the Company's Driver Qualification Policy

Permanent