Security Operations Center Dispatcher

Job Description

JOB SUMMARY

This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center. Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system. Performs electronic queries for vehicle registration, warrant information and sex offender registration status as requested.

ESSENTIAL RESPONSIBILITIES

Monitor and review of the CCTV system. Dispatch required resources as necessary upon discovering issues via CCTV monitoring. Review video as requested.

Record all calls for service within the electronic dispatch system. Records should include the categorized type of request, demographic information on the requestor, location of the call, officer assigned to the call, officer's dispatch time, on scene time and completion time as well as any other pertinent information included within the narrative and associated with each call.

Dispatch all calls for service via radio. Maintain two-way radio communications and respond to officer's needs as requested.

Receive calls for service and dispatch appropriate personnel to respond. Calls or alarms may originate by telephone call, radio or automated systems. Observe activity on the CCTV monitors and intervene when necessary.

Monitor and respond to various forms of inbound communications and alarm systems. This includes, but is not limited to the radio frequency, telephones, access control system alarms and other outside sources.

Other duties as assigned.

EDUCATION

Required

High School Diploma/GED

Substitutions

None

Preferred

Associate's Degree in Criminology

EXPERIENCE

Required

1 - 3 years in Communications or Security

Act 73 FBI fingerprint background check needed upon hire.

Preferred

None

LICENSES AND CERTIFICATIONS

Required

None

Preferred

APCO Certified Public Safety Telecommunicator

SKILLS

Microsoft Office

Prioritizing

Communication Skills

Language (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Company Description

Highmark Health and its subsidiaries and affiliates comprise a national health and wellness organization that employs more than 40,000 people and serves nearly 50 million Americans in all 50 states and the District of Columbia. The organization includes businesses in health insurance, health care delivery, managed vision care, retail eyewear and eye care services, eyewear manufacturing, dental solutions, health risk solutions, and innovative, technology-based solutions. Highmark Health is the parent of Highmark Inc., Allegheny Health Network, HM Health Solutions, and HM Home and Community Services LLC.

Full-time